We do not offer refunds. If you believe that a donation in error, we will work with you to rectify the situation but cannot guarantee a refund.
Our commitment to privacy
What information is collected?
We collect personal information when you voluntarily submit it to us.
For example, donors may provide us with personal information (such as name, address, email address, and telephone numbers. and/or credit/debit card information). Donation made via credit card or debit card is processed by an external vendor, Braintree Systems, and no card information is stored by the Africa Exchange Project.
If a donor, or a website visitor, contacts us by email they may provide us with their email address, and name. Providing data is required in these contexts in order for us to process your donations, requests, or respond to inquiries.
Web Server Logs. We may collect certain information such as IP address, pages visited, time of visits, and referring website provided by Google Analytics.
Where do we transfer and store information?
Africa Exchange Project is based in the United States, and any information transmitted to us may be stored, accessed, or processed in the United States. Residents of some other countries, including residents of the European Union, should be aware that the laws of the United States do not offer the same protections as the laws of your home country.
How do we use information?
We collect information primarily to accept donations, complete our charitable projects, and provide you with information concerning our programs, projects, and activities. We also use information for internal purposes (to better understand our supporter network) and for analytical purposes (to respond to requests for information or merchandise and to improve our website, donor base, and outreach). We may inform you of other purposes at the time that we collect some forms of information. For example, if you apply for a job we may collect information in order to process your job application.
With whom do we share information?
We do not trade, share, or sell information that you provide to us with other organizations who intend to use it only to market their products or services to you.
There may be instances in which we share your information with others. We may share your information, for example, in conjunction with your sponsorship of a certain project, as required by law, with law enforcement, to comply with legal process, to protect our legal rights, to protect the safety or security of a person, or to protect against fraud, criminal acts, or misconduct. We may also share your information with companies that provide us with services, or with a successor legal entity.
Your access to data, and your choices
If you would like to access the data that we received from you, or make corrections to it, you may contact us at the email or mailing addresses provided at the end of this policy.
If you registered to receive communications from us and later change your mind, you may ask that your name and contact information be removed from our distribution list. You can send such a request to the email or mailing addresses at the end of this policy.
Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based upon whether such a signal is broadcast.
Communicating with us. If we need, or are required to, contact you about the privacy or security of your information we may do so by telephone, email, or mail. If you have any questions, concerns, requests, or comments about privacy, you can contact us by email, telephone, or mail at:
Africa Exchange Project Inc.
P.O Box 345
Ashland, MA 01721